What are your District Technology KPIs?” I asked a colleague. “In fact, do you even have KPIs?” His response drew a chuckle.
“It’s on my bucket list.” Funny, isn’t it?  The KPIs that help gauge our success, generate insights, are perhaps the last thing we think about. Yet, KPIs can help us be more strategic about what we do daily in edtech. Can you imagine if we identified CSFs and KPIs for housework? What our homes would look like?

Image Source: http://www.bscdesigner.com/kpis-vs-csfs.htm

When I first started down the road of trying to better track what was going on in regards to professional development, I had access to a lot of information. That said, I needed to boil it down to simple visuals others could understand at a glance. I didn’t realize it, but I was playing around with a concept known as Key Performance Indicators:

The purpose of KPIs is to create an easy-to-understand visual representation of metrics, integrating and automating data analysis from a few key systems and share the data with stakeholders. The goal is to “create conversations about the data.”
Source: Adapted from THE Journal, December, 2013 issue

Key = Important/Relevant
Performance = Doing, Carrying out, Executing
Indicator = Point out, Tell, Show (Source: RMIT University)

Setting up KPIs means you need to figure out what data is relevant and important to you, your stakeholders:

A KPI is a selected indicator considered key for monitoring the performance of a strategic objective, outcome, or key result area important to the success of an activity and growth of the organization overall. Source: http://smartkpis.com/blog/2011/04/

Some possible KPIs for technology management that come to mind include the following:

  • Outstanding support tickets/work orders for a campus or location
  • Purchase order number to date for technology acquisitions
  • Total value of purchase orders to date for technology acquisitions
  • Response Time for Work Orders
What are your District’s KPIs for Technology?

Everything posted on Miguel Guhlin’s blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure