Having decided long ago not to invest in businesses that limit access to what you can do and nickle-and-dime you for services that you’d have if you hosted internally, I wasn’t all that surprised to see Moodlerooms get bought by Blackboard. However, I was curious to see how they handled sharing the information with their customers.
After all, when something like that happens, how can you ensure that you reassure customers and communicate information in a way that ensures they’ll continue to be customers, as well as your advocates for the future?
Here’s how MoodleRooms and Blackboard chose to let their customers know…did they go far enough?
Click image to enlarge….
Here’s the video:
Get Blog Updates via Email!
Enter your email address:
Delivered by FeedBurner
Everything posted on Miguel Guhlin’s blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure