managing student expectations is a big part of the picture. A well-organized class and a syllabus
that clearly lays out the requirements, procedures, and other aspects of the class are necessary elements. In regard to interaction, the instructor also does much to set the tone for the class, and how well one provides feedback is also a critical factor. Training for instructors should address how to organize and manage an online class so as to reduce the odds of miscommunication, and should also help instructors recognize and manage difficulties when they arise.