This afternoon, as I was handling phone calls and working with team members, someone brought me an iPod Touch…apparently, it had been used previously and the previous user had set a passcode. Unfortunately, no one knew the passcode and this was preventing the new user from accessing it.

To get past the passcode prompt on the iPod, I followed these steps:

  1. Open iTunes on your Mac and connect your iPod Touch via the cable to your Mac
  2. Press the sleep and home button at the same time.
  3. Hold both buttons long past the time the iPod Touch turns off.
  4. The iPod should turn back on while the buttons are being held down.
  5. Let go of the sleep button (the one on top) but keep pushing down on the home button.
  6. Keep pushing down on the home button until the iPod Touch shows the iTunes logo with a USB cord…then let go.
  7. At this point, you can use iTunes to restore the iPod Touch to factory defaults and/or load new updates to it.

The process works!

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Everything posted on Miguel Guhlin’s blogs/wikis are his personal opinion and do not necessarily represent the views of his employer(s) or its clients. Read Full Disclosure