This afternoon, as I was handling phone calls and working with team members, someone brought me an iPod Touch…apparently, it had been used previously and the previous user had set a passcode. Unfortunately, no one knew the passcode and this was preventing the new user from accessing it.
To get past the passcode prompt on the iPod, I followed these steps:
- Open iTunes on your Mac and connect your iPod Touch via the cable to your Mac
- Press the sleep and home button at the same time.
- Hold both buttons long past the time the iPod Touch turns off.
- The iPod should turn back on while the buttons are being held down.
- Let go of the sleep button (the one on top) but keep pushing down on the home button.
- Keep pushing down on the home button until the iPod Touch shows the iTunes logo with a USB cord…then let go.
- At this point, you can use iTunes to restore the iPod Touch to factory defaults and/or load new updates to it.
The process works!
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